DELVINN ORIGINAL — RETURNS & REFUND POLICY

Last updated: 29.09.2026

At Delvinn Original, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

1. Returns

Delvinn Original offers a 30-day returns policy for eligible items.

To qualify under our voluntary 30-day returns policy, items must:

• Be unworn and unused, other than reasonable handling to inspect or try the item on
• Be in their original condition
• Have original tags attached where applicable
• Be returned in the original packaging where reasonably possible
• Not have been washed, altered or damaged
• Be free from perfume, makeup, deodorant, smoke or other noticeable marks or odours

We reserve the right to refuse a return under our voluntary returns policy, or reduce the refund where legally permitted, if an item has been handled beyond what is reasonably necessary and its value has been reduced.

Nothing in this policy affects your statutory consumer rights.

2. Your right to cancel an online order

For eligible online purchases, you have the legal right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your order. Once you have notified us, you normally have a further 14 days to return the goods.

You may inspect and try on clothing in the same way you reasonably would in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by law.

3. How to request a return

To request a return, please contact:

Email: [YOUR EMAIL ADDRESS]

Please include your order number, name, item(s) you wish to return and reason for the return.

We’ll then provide you with the appropriate return instructions.

Please contact us before sending an item back, as returning an item without the correct information may delay processing.

4. Return postage

For change-of-mind returns, customers are responsible for the direct cost of returning their items unless Delvinn Original agrees otherwise.

We recommend using a tracked postal service and keeping your proof of postage.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where legally required, Delvinn Original will cover reasonable return costs.

5. Refunds

Once we receive your return, it will be inspected and your refund will be processed where approved.

Refunds will normally be issued to the original payment method.

For statutory cancellations, refunds will include the cost of the least expensive standard delivery method offered by Delvinn Original. If you chose a more expensive delivery service, such as express delivery, the additional delivery cost does not have to be refunded.

Where the legal cancellation right applies, refunds will be made without undue delay and normally no later than 14 days after we receive the returned goods or, if earlier, receive evidence that they have been sent back.

Please allow additional time for your bank or payment provider to credit the funds to your account.

6. Exchanges

We offer exchanges subject to availability.

If you would like to exchange an item for a different size or colour, contact us at [YOUR EMAIL ADDRESS] with your order number and the item you would like.

If your requested replacement is unavailable, we can process an eligible refund instead.

7. Faulty, damaged or incorrect items

We take the quality of Delvinn Original products seriously.

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at [YOUR EMAIL ADDRESS].

Please include your order number and, where appropriate, clear photographs showing the issue.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, repair, replacement or price reduction.

Please do not attempt to repair or alter a faulty product before contacting us.

8. Items that cannot be returned

Certain products may be excluded from change-of-mind cancellation rights where a legal exception applies.

This can include certain personalised or custom-made products and sealed products that are unsuitable for return for genuine health or hygiene reasons once unsealed.

This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

9. Sale and promotional items

Sale and promotional items have the same statutory consumer rights as full-price products.

Our voluntary 30-day returns policy also applies to eligible sale items unless clearly stated otherwise on the relevant product page.

10. Your statutory rights

Nothing in this Returns & Refund Policy limits or excludes your statutory consumer rights.

Products supplied by Delvinn Original must meet the legal requirements relating to matters including being as described, of satisfactory quality and fit for purpose.

Where our voluntary returns policy provides additional rights beyond your statutory rights, those additional rights are provided by Delvinn Original voluntarily.